Shipping & Returns

At ASPIRE, every costume is individually designed and handcrafted with exceptional attention to detail. As each piece is made specifically for you, production times and shipping may differ from those of standard retail products. We appreciate your patience while we create your custom garment.

Production Time

Bespoke Costumes

Our standard production time for bespoke figure skating, dance, and performance costumes is 4–6 weeksfrom the date your design has been approved, all measurements have been received, and payment has been completed.

Production times may vary during peak competition seasons or holidays. If this affects your order, we will notify you as soon as possible.

Please note that production time does not include shipping time.

Rush Orders

Need your costume sooner?

We offer a Rush Order Service for clients with upcoming competitions or performances.

Rush orders are accepted based on our current production schedule and are subject to an additional fee.

If you require your costume by a specific date, please contact us before placing your order so we can confirm availability and provide a quotation for expedited production.

Worldwide Shipping

ASPIRE proudly ships worldwide.

We work with trusted international carriers including:

·      DHL Express

·      FedEx

·      UPS

·      USPS (where applicable)

The shipping carrier will be selected based on your destination to provide the safest and most efficient delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can follow your parcel throughout its journey.

Shipping Times

Estimated delivery times after dispatch are:

·      United States & Canada: 2–7 business days

·      United Kingdom & Europe: 2–6 business days

·      Australia & New Zealand: 4–8 business days

·      Rest of the World: 4–10 business days

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or brokerage fees imposed by your country’s customs authorities.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

Please check your country’s import regulations before placing an international order.

Shipping Delays

Once your parcel has been collected by the shipping carrier, ASPIRE cannot be held responsible for delays caused by:

·      Customs inspections

·      Severe weather

·      Transportation disruptions

·      Carrier delays

·      Public holidays

·      Other circumstances outside our control

We will always assist in tracking your shipment whenever possible.

Lost or Damaged Parcels

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of:

·      The outer packaging

·      The shipping label

·      The damaged item(s)

If a parcel is lost in transit, we will work directly with the shipping carrier to investigate the shipment. Claims can only be processed after the carrier has officially declared the parcel lost.

Returns

Because every ASPIRE costume is individually handcrafted to your measurements and design specifications, custom-made costumes are non-refundable and non-returnable.

We encourage all clients to carefully review design approvals, colour selections, embellishment details, and measurements before production begins.

Ready-to-Wear Items

If ASPIRE offers ready-to-wear garments or accessories, these may be returned within 14 days of delivery provided they are:

·      Unworn

·      Unwashed

·      In original condition

·      With all original tags attached

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Original shipping charges are non-refundable.

Alterations

Minor fit adjustments may occasionally be required with custom garments.

If you believe your costume requires an alteration due to workmanship or production error, please contact us within 7 days of receiving your order.

Where appropriate, we will work with you to find the best solution.

Alterations resulting from incorrect measurements supplied by the customer, body changes after ordering, or changes requested after production has begun may incur additional charges.

Order Changes & Cancellations

Orders may be modified or cancelled within 24 hours of purchase.

After this period, materials may have been ordered, patterns created, or production begun. Once work has commenced, cancellations cannot be accepted.

Questions?

If you have any questions regarding production times, shipping, returns, or your order, our team is always happy to help.

Please contact us before ordering if you have a specific deadline or require assistance choosing the best shipping option for your location.